Technical Support for 401k

Technical Support

for web-based 401k plans

Free Support and Training to Get Your 401k Plan Off the Ground

Continuing Support: The Easy Support Program (ESP)

ESP Fees & Free Services Chart

[topic 1]

Your 401k Easy Online system comes with user-friendly step-by-step instructions for launching your company plan, introducing it to your employees, and completing its management tasks. We also provide a free-access online support center dedicated to 401k plan operation via 401k Easy Online.

In addition, we offer our plan sponsors FREE one-on-one support and training via telephone during each plan's launch period. Common topics such as Marketing Your 401k Plan to Your Employees, and Signing Up Plan Participants are also covered in our online downloadable literature, but we're here to help if you have any questions or just prefer hearing the information from a friendly, experienced 401k Easy Online representative (please note...).

-- Telephone support lines are open weekdays from 10 a.m. to 4 p.m. Pacific Time. (The phone number is provided with your access code information.)

-- E-mail support is available directly from your online Plan Sponsor and Plan Participant Gateways or from this support website. Please click here.

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[topic 2]

As mentioned above, our clients receive FREE technical support and training in setting up and launching their 401k Easy Online retirement plan. They also have ongoing FREE access to the context-sensitive help screens embedded within the 401k Easy Online Gateways as well as to our 401k Management -- A Sponsor's Guide website, which is dedicated to 401k plan management via 401k Easy Online. These items are part of what we call the Easy Support Program (ESP).

ESP offers a variety of customer support options for both plan sponsors and individual participants.

-- ESP Web
ESP's web-based self-service help is available 24 hours a day, seven days a week. Clients can access ESP Web via 401k Easy Online's context-sensitive help screens and/or use the site's powerful search feature to locate needed information. ESP Web covers every imaginable topic related to 401k plan management and participation. We've been operating 401k plans almost as long as there's been such an animal; ESP Web is extremely well researched yet presented in easy-to-read layman's language. It includes both 401k Easy Online-specific information as well as general 401k operations and participation information.

-- ESP E-mail
E-mail support for the Plan Administrator is always free. Turnaround is 24 to 48 hours (depending on the complexity of the issue) from the time we receive your inquiry. Use your Gateway's e-mail function for quickest response, or use our email support form..

-- ESP Live
Telephone support is available on a per-incident basis. It is charged to the plan sponsor.

See the following chart listing these services and their relative fees, if any. All fees are billed via credit card at the time service is rendered.

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[topic 3]

Support Levels	Plan Sponsor	Plan Participant
I. Online context-sensitive HELP available from all Plan Sponsor, and Plan Participant Gateway User Interfaces	included-no extra charge	included-no extra charge
II. Online email-based support for the Plan Administrator	included-no extra charge- please click here	(not applicable)
III. Online FAQ and SEARCH of three separate databases, each geared to the needs of the plan sponsor or plan participant.	included-no extra charge- please click here	included-no extra charge- please click here
IV. Telephone Support by 401k Specialist -- 24- hour response -- satisfaction guarantee	$35 per incident- please click here	(not applicable)
V. Priority Telephone Support by 401k Specialist -- 2-hour response --satisfaction guarantee	$70 per incident- please click here	(not applicable)
VI. "After-Installation" Training Specialist -- one-on-one training via telephone on using 401k Easy (subsequent to free setup training)	$100 per hour-(2 hour minimum) please click here	(not applicable)
VII. Mid-year revision of plan documents including Adoption Agreement and Summary Plan Description (revisions at year-end are free)	$200 please click here	(not applicable)
*All charges paid by credit card only.

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[topic 4]

Our ESP support team fields questions regarding technical aspects of using 401k Easy Online as well as regarding general plan management and participation.

-- Our people are not pension law attorneys, accountants, actuaries or tax preparers, who are the only qualified people to answer certain questions.

-- It is always advisable to consult with your tax and/or legal advisors in matters that concern your company's 401k plan..

-- Items and problems not covered by our technical support include problems or errors caused by mutual fund companies and/or brokerages. At our discretion, we may assist in helping solve such problems or other problems not directly related to 401k Easy Online, but we reserve the right to refer you elsewhere.

Easytec shall determine the category of labor required, based upon the technical complexity of the service requested. The per-event support/service is provided in the nature of professional assistance and advice. Easytec warrants the support service will be preformed in a good workman-like way. However, Easytec does not warrant or guarantees in any form or manner the results and/or achievements of the service provided. The service does not include advice or conclusions about the ultimate state of operation or security of the customers system(s). Easytec is not responsible for any non-Easytec personnel.

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